Warranty & Returns


Refunds & Returns


No part of the Refunds and Returns Policy is intended to limit any rights or remedies customers may have under the Australian Consumer Law (ACL) or equivalent State and Territory legislation.


Please ensure the product you order is the product is right for you. yealinkphones.com.au does not accept returns or refunds for change of mind or incorrect ordering of goods. We take no responsibility for incorrect choice of goods or incorrectly ordered goods. The customer is responsible for researching the product purchased to ensure it is fit for their purpose. If we do accept a return or refund due to change of mind. If we do agree to accept the return of a non faulty product, we will charge a re-stocking fee of 20%-25% of the total cost of the goods and all shipping fees for the return will be passed onto you the customer.


Warranty & Warranty Returns


All products are covered by a 1 year manufacturer warranty and yealinkphones.com.au adheres to all statues covered by the ACL (Australian Consumer Law) guarantee.

Before initiating a warranty return please contact us directly regarding your claim so we can asset whether the product is in fact faulty. You can do this by calling 1300 363 893 during business hours or emailing sales@yealinkphones.com.au. A tech agent will need to go through a series of tests prior to initiating and RMA process.

The RMA process can be initiated from within the My Account. Select the product(s) you wish to return from within the previous ordered section of your account and then select “Request a Warranty”.


We may require the item to returned with all the original accessories (i.e. Power Supplies, data cables, adaptors etc) so the item can be fully tested once it has been returned to base. yealinkphones.com.au reserves the right to reject items which are poorly packaged where we deem to item may have been damaged during the transit to us.


For DOA (Dead on Arrival) items, please contact us via phone or email ASAP.


Any items shipped back to us as “faulty” that are found to not be faulty will incurr a $50 service fee for testing of the product and the product will be shipped back to you at your expensive. If payment is not received for the shipping and service fee within 30 days the goods will be on-sold to recover the service fee and the difference will be refunded to you.